11ak Terms and Conditions

Section 01 General Provisions

These terms and conditions ("Terms") apply to the use of the 11ak platform and all its services. By creating an account on 11ak or using the platform, you agree to these Terms. If you do not agree with any part of these Terms, please refrain from using this platform.

11ak is an online casino and betting platform that provides entertainment gaming services for users in Bangladesh. The platform offers slots, live casino, cricket betting, fishing games and many other types of games.

Section 02 Account Registration and Management

To create an account on the 11ak platform, the following conditions must be met:

• Each person may create only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be true, accurate and complete.
• It is your responsibility to keep your account password and login details completely confidential.
• Any changes to your account information must be reported to our support team immediately.
• Transferring, selling or renting your account to anyone else is strictly prohibited.

Registration Process

When creating an account, you will need to provide your full name, an active mobile number and your preferred payment method details. 11ak may request additional documents for identity verification at any time. Withdrawal facilities may be limited until verification is complete.

Section 03 Age Verification and Eligibility

You must be at least 21 years old to create an account and play games on 11ak. This platform is intended only for those aged 21 and above.

11ak may request a copy of a National Identity Card (NID), passport or other government-issued identification for age verification at any time. Account activity may be temporarily suspended if the required documents are not submitted.

Section 04 Deposit and Withdrawal Policy

Deposit Rules

Funds can be deposited on 11ak via bKash, Nagad and Rocket. The minimum deposit amount is ৳300. Deposited funds are generally added to the account within a few minutes.

• Minimum deposit: ৳300 (per method)
• Deposits must be made only from a payment account registered in your own name.
• Deposits through third parties are strictly prohibited.
• Applicable fees or charges from 11ak may apply to any transaction.

Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 15 minutes to 2 hours. Withdrawals can only be made to the payment method registered to the account.

• Minimum withdrawal: ৳500
• Withdrawal time: 15 minutes to 2 hours
• Identity verification must be completed before withdrawals can be made.
• The required wagering conditions must be met before bonus funds can be withdrawn.

Section 05 Bonuses and Promotional Offers

11ak offers various types of bonuses and promotional offers, including a welcome bonus. Currently, a 120% bonus is available on the first deposit, up to ৳20,000, with a wagering requirement of 10 times.

Bonus Terms of Use

• Each bonus offer has its own terms and validity period, which will be clearly stated at the time the offer is claimed.
• It is mandatory to meet the specified wagering requirements before bonus funds can be withdrawn.
• Multiple bonuses cannot be used at the same time unless the offer explicitly states otherwise.
• 11ak reserves the right to cancel bonuses if there is suspicion of bonus abuse.
• Wagering requirements may also apply to winnings earned from bonuses.

VIP Program

11ak's VIP program has four tiers — Bronze, Silver, Gold and Platinum. You can advance to higher tiers through regular play and receive special benefits. The weekly cashback at the Bronze tier is up to 0.4%, Silver up to 0.8%, Gold up to 1.1% and Platinum up to 1.5%.

Section 06 Betting and Gaming Rules

The outcome of all games on the 11ak platform is determined fairly and impartially. Each game result is determined through Random Number Generator (RNG) technology, which operates on a completely random basis.

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a game remains incomplete due to a technical error, 11ak will review the game logs and take appropriate action.
• For sports betting, the individual rules of each sport apply.
• 11ak reserves the right to cancel a game or bet if a software error is detected in any game.

Section 07 Security and Privacy

11ak gives top priority to the protection of users' personal and financial information. All data is kept secure through SSL encryption technology.

• Your personal information will never be sold to third parties.
• Information will be used only as necessary to provide services and to comply with legal obligations.
• If you suspect unauthorised access to your account, notify our support team immediately.
• Detailed information is available on our Privacy Policy page.

Section 08 Prohibited Activities

The following activities are strictly prohibited on the 11ak platform:

• Any form of fraud, system hacking or attempts at unauthorised access.
• Attempting to collect bonuses or benefits by creating multiple accounts.
• Participating in money laundering or illegal financial activities.
• Attempting to artificially influence game outcomes.
• Harassing or abusive behaviour towards other users.
• Playing games using automated software, bots or scripts.
• Creating an account using a false identity or another person's identification documents.

Violation of these prohibitions will result in immediate account closure and appropriate legal action may be taken.

Section 09 Account Suspension and Closure

11ak reserves the right to suspend or close an account in the following circumstances:

• In the event of a breach of terms and conditions.
• If there is suspicion of fraudulent activity.
• In the event of failure to verify identity.
• For security-related reasons.
• At the user's own request.

User Rights

If an account is closed, any remaining balance will be returned where applicable, however bonus funds may be forfeited. If you believe your account has been closed in error, please contact our support team.

Section 10 Limitation of Liability

11ak bears no responsibility for the following:

• Loss of a game session due to internet connection interruption.
• Technical issues with third-party payment providers.
• Errors in the user's own device or software.
• Any financial loss arising from gaming losses.

11ak always strives to operate a safe and reliable platform. We are committed to resolving technical issues as quickly as possible.

Section 11 Responsible Gaming

11ak believes in responsible gaming. Gaming is a form of entertainment, not a source of income. We encourage users to maintain healthy gaming habits.

Self-Control Tools

11ak provides various self-control tools such as deposit limits, temporary breaks and self-exclusion. To use these features, please contact our support team.

If you feel that gaming is having a negative impact on your daily life, please contact the National Mental Health Helpline at 16789. For more information, please read our Responsible Gaming page.

Section 12 Changes to Terms

11ak reserves the right to change these terms at any time. Users will be notified in advance of any significant changes where possible.

• Updated terms will take effect from the date of publication.
• Continued use of the platform after changes have been made will be considered acceptance of the new terms.
• You are advised to review this page regularly.

Section 13 Contact and Support

If you have any questions or comments about these terms, please contact us. The 11ak support team is available 24/7 and ready to assist in English.

• Live Chat: Active 24/7, accessible from any page on the platform
• Email: [email protected]