Frequently Asked Questions
Answers to all your questions about 11ak
From accounts to bonuses, games and security — find detailed answers to all your questions about 11ak in one place.
11ak is a trusted online casino and betting platform for players in Bangladesh. This FAQ page brings together direct answers to common questions about opening an account, depositing and withdrawing with bKash and Nagad, cricket betting, slots, bonus terms and responsible gaming. If you cannot find your question, speak to our 24/7 live chat support.
Account and Registration
Account and Registration
To register at 11ak you need an active mobile number and a strong password. The registration process is fully mobile-friendly and can be completed in just a few minutes. Registering with accurate information makes deposits and withdrawals easier later on. A national ID card or passport number may be requested to verify your account.
11ak is for players aged 21 and above only. Please make sure you have turned 21 at the time of registration. Accounts belonging to minors will be cancelled during verification and any withdrawals will be suspended.
If you forget your password, use the "Forgot Password?" option on the 11ak Login page. You can verify your mobile number and set a new password. If you keep failing, contact our 24/7 live chat support for a quick resolution.
No. According to 11ak policy, one person may operate only one account. Attempting to create multiple accounts may result in permanent suspension of all accounts and forfeiture of bonuses. This rule is strictly enforced to ensure fairness and security.
11ak has a mobile-friendly website that can be easily used from any smartphone browser. Open the site directly in your browser on Android or iPhone and add a shortcut to your home screen for an app-like experience with no separate download needed.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits to 11ak via bKash are generally instant — in most cases the balance appears in your account within 1-5 minutes. There may be a slight delay during periods of network congestion. The minimum deposit amount is ৳300. If your balance does not appear after depositing, share your transaction ID with our live chat team.
Yes. You can deposit at 11ak using three popular mobile banking methods: bKash, Nagad and Rocket. The minimum deposit amount is ৳300 for all methods. The deposit process is fast and secure, protected by SSL encryption.
Withdrawals at 11ak are generally processed within 15 minutes to 2 hours. Having your account verified and wagering requirements met before requesting a withdrawal makes the process fastest. It may take slightly longer at night or during high-traffic periods.
The minimum withdrawal amount at 11ak is ৳500. Before making a withdrawal request, make sure your account balance is at least ৳500 and the wagering requirements for any bonus have been met.
11ak itself does not charge any extra fees on deposits or withdrawals. However, your bKash, Nagad or Rocket account's own transaction charges may apply — these are set according to the rules of the respective mobile banking operator.
Games and How to Play
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, go to the cricket betting section and select an ongoing or upcoming match. You will find various markets including match winner, toss winner and top run scorer. Bet settlement is done according to the official result immediately after the match ends.
RTP (Return to Player) is the theoretical percentage of total bets in a slot game that is returned to players over the long term. A higher RTP means a greater chance of returns over time. 11ak features games from reputable providers such as PG Soft, JILI and Pragmatic Play, who ensure fair gaming.
Yes. The live casino section of 11ak is fully mobile-friendly. Live table games from Evolution Gaming and Ezugi can be enjoyed easily in the browser of any smartphone or tablet. Make sure you have a stable internet connection for the best experience.
PG Soft's Dragon Hatch can be played directly on the Dragon Hatch page. Spribe's Aviator is available in the crash games section. You can also find games from PG Soft, JILI, Pragmatic Play and many more together in the Slots section.
In fishing games you choose your bullet power and shoot at fish or targets on the screen. Each successful hit earns a set reward. JILI's Mega Fishing and Ocean King Jackpot are available on the King of Fishing page. Check your balance before entering a game.
Bonuses and Promotions
Bonuses and Promotions
New members receive a 120% bonus on their first deposit, up to ৳20,000. For example, depositing ৳1,000 gives you an additional ৳1,200 bonus. To receive the bonus, make your first deposit after registering and use a specific promo code if one is available.
The wagering requirement for the 11ak welcome bonus is 10x (ten times). This means the bonus amount must be wagered ten times before it can be withdrawn. For example, if you receive a ৳1,200 bonus, you need to place a total of ৳12,000 in bets. Winnings from any game can be withdrawn after the requirement is met.
The 11ak VIP program has four tiers: Bronze, Silver, Gold and Platinum. You move up automatically based on your regular gaming activity. Cashback rates are up to 0.4% at Bronze, 0.8% at Silver, 1.1% at Gold and 1.5% at Platinum, paid weekly.
Yes, the welcome bonus and other promotional balances can generally be used across most game sections including slots, live casino and cricket. However, if a specific bonus has special conditions, these will be stated in the bonus details. Contact live chat for more information.
Yes. During Eid, Pohela Boishakh and other festivals, 11ak offers special promotions such as extra cashback, free spins or bonus multipliers. These offers are published in the promotions section of the site. Check regularly so you do not miss any offer.
Security and Responsible Gaming
Security and Responsible Gaming
11ak uses SSL encryption technology to keep all data secure. Your personal information and financial transactions are never shared with third parties. Keep your password strong and do not share it with anyone.
If you feel that gaming is affecting your daily life, family or financial situation, contact 11ak support immediately. We will help you with self-exclusion or deposit limit settings. You can also call the National Mental Health Helpline at 16789.
Yes. 11ak places the highest importance on responsible gaming. You can request a temporary account break or permanent self-exclusion if you wish. Contact our live chat support or email us at [email protected] for this.
11ak offers 24-hour, 7-days-a-week live chat support. Contact us directly through the live chat widget on any page of the site. For email, write to [email protected].
11ak only features games from reputable providers that use Random Number Generator (RNG) technology. Providers such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming and Ezugi ensure game fairness through third-party audits.
Still have questions? Get in touch with support
Our 24/7 live chat support team is always here for you. Feel free to reach out with any question, issue or feedback.
Live Chat Support: 24/7
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