11ak's Privacy Policy

11ak ("we", "us", "platform") is an online gaming and betting service in Bangladesh. This Privacy Policy applies to the following:

• When visiting the 11ak.cam website and all of its sub-pages.
• During the account registration and login process.
• When using our gaming services, casino, slots, and sports betting.
• When conducting financial transactions via bKash, Nagad, or Rocket.
• When contacting the support team via live chat or email.

This Policy does not apply to third-party websites or services, even if links to those places appear on our platform. It is your responsibility to review the privacy practices of any third party.

The definitions of important terms used in this Policy are given below:

• Personal Information: Any information that can directly or indirectly identify a specific individual.
• Data Processing: Any operation involving personal information, including collection, storage, modification, use, or distribution.
• User: Any adult individual registered on or using the 11ak platform.
• Cookie: Small text files stored in your browser that improve website functionality.
• Third Party: Any person, organization, or service other than 11ak.

3.1 Information You Provide Directly

When creating an account or using our services, you directly provide the following information:

• Full name and date of birth (for age verification — only users aged 21 and above are accepted).
• Mobile number and email address.
• Information about your preferred payment method (bKash, Nagad, Rocket number).
• Information and messages provided during support contact.

3.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type and operating system.
• Browser type and version.
• List of pages visited, duration, and click patterns.
• Referral source (where you came from).
• Session data and cookie information.

3.3 Financial Transaction Information

During deposits and withdrawals, transaction records, amounts, timestamps, and partial payment method details are stored in our system. Complete payment credentials are not stored on our servers — these are transmitted to the relevant payment provider.

To ensure the security of your information, 11ak has adopted industry-standard technical and organizational measures:

• SSL (Secure Socket Layer) encryption used for all data transfers.
• Sensitive information stored on servers in encrypted form.
• Only authorized personnel can access information on a need-to-know basis.
• Regular security testing and system audits.
• International security standards followed in payment information processing.
• Real-time monitoring for suspicious activity.

However, transmitting information over the internet is never completely secure — no method can guarantee 100% security. We take every precaution possible, but we cannot guarantee complete security.

It is your responsibility to keep your password and account information secure. Do not share this information with anyone.

You have the following rights regarding your personal information:

8.1 Right of Access

You may request to view the information we hold about you at any time. We will provide you with a copy within a reasonable time.

8.2 Right to Rectification

If your information is incorrect or incomplete, please contact us to request a correction. We will make the necessary corrections promptly.

8.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations or to protect legitimate interests.

8.4 Right to Object to Processing

You may object to certain processing of your information for legitimate reasons. We will assess your objection and take appropriate action.

8.5 Right to Withdraw Consent

Where data processing is based on your consent, you may withdraw that consent at any time. This will not affect the validity of any processing carried out before the withdrawal.

To exercise any of the rights listed above, contact us at [email protected]. We will endeavor to respond within 30 business days.

11ak does not retain your personal information for longer than necessary. The following factors are considered when determining retention periods:

• For active accounts: for as long as the account remains active.
• For closed accounts: for as long as required by legal obligations.
• Financial transaction records: for the period specified under applicable law.
• Support contact information: for as long as needed for dispute resolution.

Once the specified retention period ends, information will be securely deleted or anonymized in a way that makes it impossible to identify any individual.