For ages 21+ only

A Culture of Responsible Gaming at 11ak

Gaming is entertainment — not a source of income. 11ak is always committed to a safe, balanced, and responsible gaming experience.

11ak is a trusted online gaming platform in Bangladesh, and we believe every player has the right to play in a safe and enjoyable environment. Responsible gaming means more than just knowing your limits — it means making every decision consciously, maintaining a balance with family and life, and seeking help when needed.

Our platform offers multiple self-regulation tools — setting deposit limits, a time-out feature, and a permanent self-exclusion option — that give you full control over your gaming. On this page we will explain how to use these tools, what the signs of problem gambling are, and when and where to get help.

Following the principles of responsible gaming at 11ak is a core value for us. We want every player to remain healthy, happy, and financially secure in the long run. Gaming is a form of entertainment, and we are always here to ensure it never has a negative impact on your life.

Our Core Principles

The six core pillars of responsible gaming that guide every decision at 11ak.

Age Verification

11ak is open only to those aged 21 and above. Age verification is mandatory at registration, and accounts of minors are closed immediately.

Setting Deposit Limits

Set the maximum amount you deposit each day, each week, or each month yourself. Once a limit is set it takes effect immediately, and a 24-hour waiting period applies when increasing it.

Time-Out Feature

Need a temporary break? Take a time-out for 24 hours up to 30 days. During this period logging in or placing bets on your account will be completely disabled, but it will reactivate automatically once the period ends.

Self-Exclusion

If you feel gaming is getting out of control, apply for self-exclusion from 3 months up to permanently. This option takes effect immediately and cannot be cancelled before the set period ends.

Setting a Loss Limit

Decide in advance the maximum amount you are willing to lose within a given period. Once this limit is reached, the system will automatically end the session and you will not be able to place any more bets.

24/7 Support

If you feel something is wrong at any time, contact our Bengali-speaking live chat support team. We are always ready to guide you in the right direction without any judgment.

Warning Signs of Problem Gambling

If you or someone you know shows several of the signs below, it is time to seek help.

  • Repeatedly playing to try to win back lost money ("chasing losses")
  • Spending beyond your set gaming budget or borrowing money to play
  • Hiding your gaming activity from family or friends
  • Repeatedly trying to stop playing but failing to do so
  • Neglecting work, studies, or family responsibilities to focus on gaming
  • Turning to gaming for comfort when feeling anxious, irritable, or low
  • Being unable to focus on everyday life until a gaming session is finished

Build Healthy Gaming Habits

Responsible players follow these habits — each one makes your gaming experience more enjoyable.

  • Set a budget before you play and do not spend a single taka beyond it
  • Treat gaming as entertainment — not as income or investment
  • Take regular breaks and avoid playing when you are tired or feeling low
  • Set a time limit and stick to it strictly
  • Never game under the influence of alcohol or any other substance
  • Prioritise spending time with family and friends over gaming

Self-Control Tools in Your Hands

11ak gives you full control — these tools can be used at any time from your account settings.

Deposit Limit

Set a daily, weekly, or monthly deposit limit. Lowering the limit is instant; increasing it takes 24 hours to take effect.

Loss Limit

Decide in advance the maximum amount you will lose within a given period. Once the limit is reached, the session closes automatically.

Session Time Limit

Set a time limit for how long you play in one session. When time is up, a warning message will appear.

Time-Out

Keep your account temporarily closed for 1 to 30 days. It reactivates once the period ends.

Self-Exclusion

Close your account from 3 months up to permanently. There is no option to reactivate during this period.

Gaming History

View your complete gaming history, wins and losses, and deposit and withdrawal details at any time.

Turn Off Promos

Turn off notifications for bonuses and promotional offers if they encourage you to play more than you intend.

Direct Help

For any issue, our support team is available in Bengali via live chat 24/7 to assist you.

Ask Yourself

Ask yourself these questions regularly. If the answer to more than one is "yes", talk to our support team.

  • Did I spend more than my set budget last week?
  • Did I play for extra time trying to win back money I lost?
  • Is gaming affecting my relationship with my family or my work?
  • Have I lied to someone close to me about my gaming?
  • Am I finding it hard to take a break from gaming?
  • Is gaming increasing my financial pressure?
  • Do I feel restless or irritable when I am not playing?

This list is a self-reflection tool only. For a professional assessment, please consult a mental health specialist.

21+

Age Verification Is Our Responsibility

11ak is an entertainment platform for those aged 21 and above only. To ensure minors cannot access this site, we verify age at registration and immediately suspend any account that raises suspicion. Use parental controls on your computer or phone to protect younger members of your family.

Reach Out for Help

If you are struggling, do not hide it — we and the organisations below are always here for you.

11ak Support

24/7 Live Chat

Speak directly in Bengali with our support team — any day, any time.

Email Support

[email protected] — email us for any question related to responsible gaming.

National Support Centres

National Mental Health Helpline

Helpline number: 16789 — get free professional advice for mental stress or addiction issues.

National Institute of Mental Health (NIMH)

NIMH, located in Sher-e-Banglanagar, Dhaka, provides specialist services for various mental health conditions including gambling addiction.

Kaan Pete Roi Helpline

A voluntary mental health service for those who need someone to talk to about emotional distress or addiction.

Frequently Asked Questions

The most commonly asked questions about responsible gaming, answered here.

After logging into your account, go to the "Account Settings" or "Responsible Gaming" section. There you will find options to set a daily, weekly, or monthly deposit limit. Lowering your limit takes effect immediately, but increasing it requires a 24-hour waiting period — this protects you from making decisions based on emotion.

Once a self-exclusion period is set, it cannot be cancelled or changed before the specified time is up. This is intentionally designed to give you strong protection. Once the set period ends, you can apply to regain access. For permanent self-exclusion, there is no option to reactivate the account.

Start by speaking with them calmly and without judgment. Call the National Mental Health Helpline at 16789 to get professional advice. If needed, let our support team know — we will investigate the account and help take the necessary steps. Most importantly, show empathy and encourage them to seek professional help.

A time-out is a temporary break — the account is closed for 1 to 30 days and reactivates automatically once the period ends. It is suitable when you simply want to rest for a while. Self-exclusion is stronger — the account remains closed from 3 months up to permanently, with no option to reopen it before the set period ends. Choose self-exclusion if gaming has become a serious problem.

Yes, 11ak makes age verification mandatory at registration. No one under the age of 21 is allowed to create an account. If any account is suspected of belonging to a minor, it is immediately suspended and reviewed. We also encourage families to use parental controls on their devices.

Yes, gaming or gambling addiction is a recognised mental health condition and effective treatment is available. Cognitive Behavioural Therapy (CBT), support groups, and guidance from mental health professionals have changed many lives. Contact the National Mental Health Helpline at 16789 or seek services from NIMH. Asking for help is a sign of courage, not weakness.

Enjoy 11ak Safely

Play responsibly and enjoy our wide world of gaming. Check our FAQ for any questions or go straight to the games.

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